Your First Teletherapy Appointment

Preparing for Your First Teletherapy Appointment

Below, we’ve outlined step-by-step instructions you’ll need to take leading up to your first appointment and what to bring to your first telehealth session. This will help us provide quality behavioral health services, assure seamless payment by your insurance provider and help make you as comfortable and prepared as possible during your first appointment.

Schedule Your Appointment

To schedule your first teletherapy appointment, call 866.852.4001 or complete the form on the Request First Appointment page.

Complete the Paperwork.

At Least 24 Hours Before Your Appointment.

In order to provide the highest quality service, we need you to:

  • Share the concerns you would like addressed, your personal and family history, as well as any medical conditions or current medications
  • Sign a consent to treatment
  • Choose your method of payment for any co-payments and deductibles for your session

Gather your information together before you start. The online form is quite comprehensive and could take approximately 30 minutes to complete.

To start:

  1. Select one of the two tabs from the box below and click on the button which lists the age of the person being treated.
  2. A New Patient Information Form will open in a new window. You can now begin setting up an account. Seven forms total will need to be completed. Please complete all forms to the best of your ability.
  3. At any time during the process, you can save and complete the forms later, if needed.


Please use these forms if you are using your Pine Rest Employee Assistance Program, Church Assistance Program or School Assistance Program to access services.

Review Our Policies and Expectations.

Before your first appointment.

Please review teletherapy Frequently Asked Questions and privacy policies.

Obtain Insurance Preauthorization.

Before your first appointment.

When you called in to schedule your appointment, our staff verified that your insurance covers telehealth outpatient behavioral health services. However, a preauthorization may be required by your provider. Please contact your insurance company to verify benefits and secure any preauthorization requirements. If a required authorization is not obtained, you will be responsible for payment of services.

Find a Private Location.

For your first and all following appointments.

Choose an appropriate location, room or setting for your appointment where you can talk freely without being overheard or interrupted. We will be sure to do the same on our end.

Please plan to log in 10 minutes prior to your appointment start time.

Connect with Your Therapist. 

For your first and all following appointments.

Joining a video visit with your therapist via MyChart Web on a computer is easy! Just follow the brief steps outlined in our Quick Start Guide.



Need technical assistance?

Our Technical Help Guide provides comprehensive guides for different devices and a Technical FAQ. Or call Pine Rest Teams Technical Support at 616.559.5880.


Telehealth Contact Information

Need help joining a meeting with your therapist?

Call Pine Rest Teams Support at 616.559.5880.

Have questions before your first appointment?

Call 866.852.4001.