Psychiatric Urgent Care Center

Same-Day Psychiatric Services

Please call if you have Medicaid or wonder if psychiatric urgent care is right for you.

Services

The center is designed to provide immediate assessment and treatment for people experiencing acute psychiatric symptoms who cannot wait for routine outpatient intervention.

Level of care determination
Social work assessment
Psychiatric assessment
Illness education for patient & family
After care plan

Who We Serve

Adults ages 18+

Experiencing symptoms such as:

Depression
Anxiety
Panic attacks
Disturbing thoughts
Suicidal thoughts
Acute grief reactions
Trouble managing daily activities
Substance use disorders

If experiencing a medical issue, please go to medical urgent care or an emergency room.

Payment

Most commercial insurance, Medicare and Medicaid health plans cover this service.

If you have Medicaid, please call ahead. Some plans require authorization for services.

Hours

Walk-ins are welcome. Mornings typically have the shortest wait times. Longest wait times have been in late afternoons and evenings.

Monday	10:00 a.m. – 8:00 p.m.
Tuesday	10:00 a.m. – 8:00 p.m.
Wednesday	10:00 a.m. – 8:00 p.m.
Thursday	10:00 a.m. – 8:00 p.m.
Friday	10:00 a.m. – 8:00 p.m.
Saturday	10:00 a.m. – 2:00 p.m.
Sunday	10:00 a.m. – 2:00 p.m.

Closed on the following holidays:

Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas
New Year’s Day

LOCATION

Location

Psychiatric Urgent Care Center
300 68th Street SE
Building E, Entrance E1
Grand Rapids, Michigan 49548

The Psychiatric Urgent Care Center is located on the Pine Rest Campus. Turn onto the main entrance and follow the blue signs to Building E (located at the end of the main campus drive). Please use entrance E1.

Campus Map

KNOW BEFORE YOU GO

Know Before You Go

The Psychiatric Urgent Care Center is a brand new concept, so if you have questions if this is the right level of care for you, please call 616.455.9200. We will listen and help you sort it out.

Visit a Hospital Emergency Room or call 911 for serious or life-threatening conditions…

• Experiencing extreme agitation and resistant to treatment of mental health symptoms
• First time experiencing severe psychiatric symptoms (may be related to an acute medical issue)
• Self-harm has occurred and requires medical treatment to stabilize
• Individual is intoxicated or impaired from substance use

Call Pine Rest’s Hospital Admissions (616.455.9200)

• Imminent risk to self or others as a result of mental health symptoms
• Self-harm thoughts and actions
• Thought disturbance resulting in risky thoughts and/or behaviors combined with an inability to keep self safe

Prior Community Mental Health screening/authorization required for persons with Medicaid
or with no insurance.

Visit Pine Rest Psychiatric Urgent Care Center (616.455.9200)

• Moderate to severe psychiatric symptoms, such as depression or anxiety, that need to be assessed and addressed
• Daily activities are a struggle
• Without prompt treatment, symptoms are likely to worsen
• The individual is willing to seek treatment
• Individual is able to tolerate a waiting room while waiting for services

Call for a Pine Rest Outpatient Appointment (866.852.4001)

• Symptoms are mild to moderate
• Daily activities are manageable
• Waiting for scheduled appointment seems reasonable
• The individual is willing to seek treatment

Visit a Community Mental Health (CMH) Access Center

• Individuals with Medicaid health plans who are in crisis or who need intensive services
• Mandatory for individuals with Medicaid seeking inpatient hospitalization, partial hospitalization or residential substance use disorder treatment

IN THE NEWS

“Not Enough Quick Access”: Pine Rest May Expand Urgent Care, WOOD TV8 (November 4, 2019)

ADDITIONAL STORIES

Millions in Michigan live in areas without enough mental health care workers, WWMT (December 9, 2019)
Psychiatric urgent care in Grand Rapids is drawing people from across the state, Mlive (November 12, 2019)
Visits grow at Pine Rest’s new psychiatric urgent care center, MiBiz (November 8, 2019)
Psychiatric urgent care serves 3,000 in six months, Grand Rapids Business Journal (November 6, 2019)
Urgent care centers are common for physical ailments. Could they work for mental health issues, too? Michigan Radio, Stateside (November 4, 2019)
Psychiatric Urgent Care Center Celebrating Six Months, WOOD TV8 (October 14, 2019)
Pine Rest Psychiatric Urgent Care Center celebrates 6 months in West Michigan, WZZM (October 15, 2019)
Same-day psych urgent care center seeing success. Fox17 (June 20, 2019)
Psychiatric Urgent Care Comes to West Michigan, WZZM (May 22, 2019)
Pine Rest aims to ease strain on ERs, Grand Rapids Business Journal (April 26, 2019)
Pine Rest may expand psychiatric urgent care center model, MiBiz (April 28, 2019)
West Michigan’s first Psychiatric Urgent Care Center opened by Pine Rest, WZZM 13 On Your Side (April 16, 2019)
West Michigan’s first Psychiatric Urgent Care Center opens, Fox17 Morning Mix (April 16, 2019)
Pine Rest opens new Psychiatric Urgent Care Center, mlive (April 16, 2019)
Pine Rest Urgent Care with Bob Nykamp, WOOD Radio (April 16, 2019)
New Pine Rest Psychiatric Urgent Care Center, WKZO (April 16, 2019)
Pine Rest opens Psychiatric Urgent Care Center in GR, WOOD TV8 (April 16, 2019)
Pine Rest Press Release (April 16, 2019)
West Michigan Woman (December 5, 2018)