Psychiatric Urgent Care Center

Enhanced Psychiatric Urgent Care

Same-Day In Person & Virtual Psychiatric Assessments for Ages 18+

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Please call ahead if you have: COVID symptoms, Medicaid, questions or would like a video appointment.

Attention walk-in patients!

Only one support person will be allowed to accompany a patient into the building.
Both patient and support person will both need to pass screening. A mask will be provided during the intake assessment.


The center is designed to provide immediate assessment and treatment for people experiencing acute psychiatric symptoms who cannot wait for routine outpatient intervention.

  • Level of care determination
  • Social work assessment
  • Psychiatric assessment
  • Illness education for patient & family
  • After care plan

Who We Serve

Adults ages 18+

Experiencing symptoms such as:

  • Depression
  • Anxiety
  • Panic attacks
  • Disturbing thoughts
  • Suicidal thoughts
  • Acute grief reactions
  • Trouble managing daily activities
  • Substance use disorders
If experiencing a medical issue, please go to medical urgent care or an emergency room.


Most commercial insurance, Medicare and Medicaid health plans cover this service.

If you have Medicaid, please call ahead. Some plans require authorization for services.


Monday10:00 a.m. – 8:00 p.m.
Tuesday10:00 a.m. – 8:00 p.m.
Wednesday10:00 a.m. – 8:00 p.m.
Thursday10:00 a.m. – 8:00 p.m.
Friday10:00 a.m. – 8:00 p.m.
Saturday10:00 a.m. – 2:00 p.m.
Sunday10:00 a.m. – 2:00 p.m.

Holiday Hours:

  • Memorial Day, Closed
  • Independence Day, Closed
  • Labor Day, Closed
  • Thanksgiving, Closed
  • Christmas Eve (12/24), 10 a.m. – 4 p.m.
  • Christmas (12/25), Closed
  • New Year’s Eve (12/31), 10 a.m. – 4 p.m.
  • New Year’s Day (1/1), Closed

Call 616.455.9200 for the Psychiatric Urgent Care Center.



Psychiatric Urgent Care Center
300 68th Street SE
Building E, Entrance E1
Grand Rapids, Michigan 49548

The Psychiatric Urgent Care Center is located on the Pine Rest Campus. Turn onto the main entrance and follow the blue signs to Building E (located at the end of the main campus drive). Please use entrance E1.

Campus Map


Know Before You Go

The Psychiatric Urgent Care Center is a brand new concept, so if you have questions if this is the right level of care for you, please call 616.455.9200. We will listen and help you sort it out.

Emergency 911


Visit a Hospital Emergency Room or call 911 for serious or life-threatening conditions…

• Experiencing extreme agitation and resistant to treatment of mental health symptoms
• First time experiencing severe psychiatric symptoms (may be related to an acute medical issue)
• Self-harm has occurred and requires medical treatment to stabilize
• Individual is intoxicated or impaired from substance use


Call Pine Rest’s Hospital Admissions (616.455.9200)

• Imminent risk to self or others as a result of mental health symptoms
• Self-harm thoughts and actions
• Thought disturbance resulting in risky thoughts and/or behaviors combined with an inability to keep self safe

Prior Community Mental Health screening/authorization required for persons with Medicaid
or with no insurance.

Visit Pine Rest Psychiatric Urgent Care Center (616.455.9200)

• Moderate to severe psychiatric symptoms, such as depression or anxiety, that need to be assessed and addressed
• Daily activities are a struggle
• Without prompt treatment, symptoms are likely to worsen
• The individual is willing to seek treatment
• Individual is able to tolerate a waiting room while waiting for services

Call for a Pine Rest Outpatient Appointment (866.852.4001)

• Symptoms are mild to moderate
• Daily activities are manageable
• Waiting for scheduled appointment seems reasonable
• The individual is willing to seek treatment


MDHHS logo

Visit a Community Mental Health (CMH) Access Center

• Individuals with Medicaid health plans who are in crisis or who need intensive services
• Mandatory for individuals with Medicaid seeking inpatient hospitalization, partial hospitalization or residential substance use disorder treatment




Call 616.455.9200 for the Psychiatric Urgent Care Center.