Psychiatric Urgent Care

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Psychiatric Urgent Care for ages 18+

Same-Day In Person Assessments | Virtual Appointments Available

Please call ahead if you have: COVID symptoms, Medicaid, questions or would like a video appointment.

616.455.9200.

Attention walk-in patients!

Only one support person will be allowed to accompany a patient into the building.
Both patient and support person will both need to pass a COVID screening. 
A mask will be provided during the intake assessment.

Services

The center is designed to provide immediate assessment and treatment for people experiencing acute psychiatric symptoms who cannot wait for routine outpatient intervention.

  • Level of care determination
  • Social work assessment
  • Psychiatric assessment
  • Illness education for patient & family
  • After care plan

Who We Serve

Adults ages 18+

Experiencing symptoms such as:

  • Depression
  • Anxiety
  • Panic attacks
  • Disturbing thoughts
  • Suicidal thoughts
  • Acute grief reactions
  • Trouble managing daily activities
  • Substance use disorders
If experiencing a medical issue, please go to medical urgent care or an emergency room.

Payment

Most commercial insurance, Medicare and Medicaid health plans accepted.

If you have Medicaid, please call ahead 616.455.9200. Some plans require authorization for services.

Hours

Monday10:00 a.m. – 8:00 p.m.
Tuesday10:00 a.m. – 8:00 p.m.
Wednesday10:00 a.m. – 8:00 p.m.
Thursday10:00 a.m. – 8:00 p.m.
Friday10:00 a.m. – 8:00 p.m.
Saturday10:00 a.m. – 2:00 p.m.
Sunday10:00 a.m. – 2:00 p.m.

Holiday Hours:

  • Memorial Day, Closed
  • Independence Day Holiday, Closed
  • Labor Day, Closed
  • Thanksgiving, Closed
  • Christmas Eve (12/24/22), Closed
  • Christmas (12/25/22), Closed
  • New Year’s Eve (12/31/22), Closed
  • New Year’s Day (1/1/23), Closed

Call 616.455.9200 for the Psychiatric Urgent Care Center.

Location

Psychiatric Urgent Care Center
300 68th Street SE
Building E, Entrance E1
Grand Rapids, Michigan 49548

The Psychiatric Urgent Care Center is located on the Pine Rest Campus. Turn onto the main entrance and follow the blue signs to Building E (located at the end of the main campus drive). Please use entrance E1.

The Rapid Route 10 comes through the Pine Rest Cutlerville campus. The stop is located just across from our Retreat Clinic (Building B). 

Know Before You Go

Wondering if Psychiatric Urgent Care is the right level of care for you or someone you know? Please call us at 616.455.9200. Our trained, compassionate staff will listen and help guide you on the best next steps to take.

Visit a Hospital Emergency Room or call 911 for serious or life-threatening conditions…

• Experiencing extreme agitation and resistant to treatment of mental health symptoms
• First time experiencing severe psychiatric symptoms (may be related to an acute medical issue)
• Self-harm has occurred and requires medical treatment to stabilize
• Individual is intoxicated or impaired from substance use

Call Pine Rest’s Hospital Admissions (616.455.9200)

• Imminent risk to self or others as a result of mental health symptoms
• Self-harm thoughts and actions
• Thought disturbance resulting in risky thoughts and/or behaviors combined with an inability to keep self safe

Prior Community Mental Health screening/authorization required for persons with Medicaid
or with no insurance.

Visit Pine Rest Psychiatric Urgent Care Center (616.455.9200)

• Moderate to severe psychiatric symptoms, such as depression or anxiety, that need to be assessed and addressed
• Daily activities are a struggle
• Without prompt treatment, symptoms are likely to worsen
• The individual is willing to seek treatment
• Individual is able to tolerate a waiting room while waiting for services

Call for a Pine Rest Outpatient Appointment (866.852.4001)

• Symptoms are mild to moderate
• Daily activities are manageable
• Waiting for scheduled appointment seems reasonable
• The individual is willing to seek treatment

Visit a Community Mental Health (CMH) Access Center

• Individuals with Medicaid health plans who are in crisis or who need intensive services
• Mandatory for individuals with Medicaid seeking inpatient hospitalization, partial hospitalization or residential substance use disorder treatment

Call 616.455.9200 for the Psychiatric Urgent Care Center.