Some items are allowed only with staff supervision, and some items are not allowed for safety reasons. Staff will let you know if something needs to be stored. If you ever have questions about what you can have, please ask.

When you come to the hospital, space is a little limited. That means it’s best to bring only 3–4 days of clothes and personal items. Bringing fewer things helps keep everything neat and easy to find.

Please write your first name on your belongings if you can. This helps us make sure your things get back to you.

If you wear things like glasses, hearing aids, or retainers, please keep them in a sturdy case. Try not to wrap them in tissues – they can accidentally get thrown away.

When you arrive, your belongings will be placed in a special container and taken to the unit. A staff member will carefully check each item to make sure it is safe for you and for others. This is part of how we keep everyone protected.

Your items will be written down on a list, and you or your parent/guardian will help check that the list is correct. You can be with staff while your things are checked, and you can ask to see your stored items at appropriate times.

When it’s time to go home, please remember to take all of your belongings with you. Items left behind will be kept for a short time and then may be thrown away if they are not picked up. Items that are illegal cannot be returned.

Please send valuable items home with your parent or guardian. This includes things like:

•  Money
• Jewelry
• Important papers
• Cell phones or other electronics

The hospital cannot be responsible for valuables kept in your room, so it’s safest to leave them at home.

Some items may be allowed only with permission from staff or when a staff person is with you. These items are stored safely and used only when it’s okay to do so.  Examples include:

• Makeup
• Hairspray (that is not aerosol and has no alcohol)
• Perfume or body spray without alcohol
• Nail clippers or nail files
• Art supplies, like glue or paint brushes
• Stuffed animals or blankets
• Musical instruments
• Cell phones
• Some other personal care items from home

If you have a question about an item, ask any member of your care team. They will be happy to let you know how and when items can be used.

Some items are never allowed on the unit because they could cause harm or make the unit unsafe. If you have them with you, ask your parent or guardian to take them home. If they need to stay here the items will be stored until you leave the hospital. These items include (but are not limited to):

• Leggings, tights, or clothing with hoods
• Aerosol sprays or items with alcohol
• Weapons or anything that could be used to hurt someone
• Glass items (except glasses you need to see)
• Plastic bags or items that could block breathing
• Batteries (unless used for a medical device – you’ll need an order from your doctor)
• Drugs, alcohol, tobacco, or vaping items
• Lighters or matches
• Sharp items like needles, pins, pencil sharpeners, or razors
• Hair clips or bobby pins (metal or plastic)
• Strings, cords, belts, ribbons, or long ties
• Balloons or balloon strings
• Knitted, crocheted, or tied blankets/items
• Picture frames
• Journals with spiral or string binding 
• Items with power cords
• Mouthwash (with or without alcohol)
• Electronics from home, for work/entertainment purposes, such as:
  • Cameras
  • Video game consoles/devices, headsets
  • Tablets, laptops, PCs
  • Music players, CDs, DVDs,
    or Blu-ray discs
  • Other electronics with
    cords or accessible
    batteries

Protecting Your Information
Your personal information and what you share in therapy is private. Staff may talk with each other to help take care of you, but we will not share information with others unless you or your guardian say it is okay.

Copies of your medical records are not provided to any person or organization without approval from your guardian, unless it is for continuation of care purposes.

We will not tell anyone who calls our phone that you are here. If you would like us to be able to talk about your care to certain people, ask your parent or guardian to add them to your release of information form.

Protecting Others’ Information
Your privacy is important. So is the privacy of others. While you are here, you may hear information about others in groups, classes, and on the unit. Personal information about other people’s care should never be shared, even after you leave the hospital. In fact, you may recognize others from the hospital in your daily life. You are encouraged to keep
that information to yourself to respect their privacy.

Pine Rest complies with the Michigan Department of Community Health’s Mental Health Code. Upon admission, you are given a “Patient’s Rights Booklet.” If you have any questions or feel your rights have been violated, discuss
these issues with a staff member.

You may also fill out a confidential complaint form, and if you still have concerns, contact the Recipient Rights Advisor by calling the number listed on the back of your Patient’s Rights Booklet.

Customer Service/Grievance Resolution

Patients and/or their families or representatives have the right to submit grievances and/or customer service concerns. These are investigated by the Quality Department and a response, as well as help in resolving the issue, is provided. Filing a grievance or customer service concern will not compromise a patient’s current treatment or future access to care. This and other types of feedback are welcomed and encouraged.

A grievance or customer service concern may be submitted to a Pine Rest staff person or through the Pine Rest Customer Service Line, or may also be submitted to an independent organization at the numbers listed below.

Customer Service Resources

Pine Rest Customer Service Line:
877.874.2708

Michigan Department of Community Health:
800.882.6006

The Joint Commission:
800.994.6610

Centers for Medicare & Medicaid Services:
800.633.4227

For many people, individual spiritual and religious beliefs are an important part of the path to wellness. We provide
an environment that is supportive and accepts all beliefs. If you would like, you may request a visit from a Chaplain to address any spiritual care needs or questions. Additionally, your own clergy may visit you here at any time.

If you or your family member needs interpretation services, please let your nurse know and arrangements will be made to accommodate your treatment needs. Services will be scheduled according to your needs and are provided at no cost to you or your family.

At the time of admission, a nurse will ask if you have any advance directives in place. It is important for us to know if you have a behavioral health advance directive. If you do, we will request a copy of these documents for your chart. If you do not have any advance directive and would like information about it, a nurse or social worker can provide this for you.

Visiting hours are 8 a.m. – 8 p.m.

The Ronald McDonald House as well as a host of hotels offer reduced rates on stays should this be needed. Please see a Case Manager for more information.