Third Anniversary for Psychiatric Urgent Care Center

April 21, 2022

April 22, 2022

This April marks the third anniversary of Pine Rest’s Psychiatric Urgent Care Center! We can’t thank our teams enough for their amazing work over the years to launch the urgent care center and make it a place where patients feel safe to receive support and guidance.

When the doors opened on April 15, 2019, the Center had an immediate impact treating nearly 3,000 patients in its first six months. Now, after three years, the Urgent Care Center continues to meet a critical need in West Michigan and has served more than 13,500 patients.

By improving access to psychiatric care and filling a gap in the local behavioral healthcare system, our Psychiatric Urgent Care Center has been a lifeline for the community. With the increased demand for mental healthcare due to Covid-19, this facility came at the perfect time.

Since opening its doors, the Psychiatric Urgent Care Center:

  • Has served 13,505 patients
  • Has administered 17,294 patient visits
  • Has treated ages 17-32 years (52% of patients); 33-45 years (25%); and 46+ years (23%)

The leading visit diagnoses were for severe major depressive disorder, general anxiety disorder and mental health screenings.

Emergency departments in our community and across the state often have to ‘board’ psychiatric patients before they can be assessed and referred to an appropriate facility or provider for treatment. With 8% to 10% of all Kent County emergency department visits being for behavioral health reasons, this process delays treatment and increases costs for those in need of immediate care. Pine Rest’s Psychiatric Urgent Care Center eliminates the potential for continued trauma in a waiting room by offering adults a same day assessment, if they are experiencing acute psychiatric symptoms and cannot wait for routine outpatient intervention.

The Psychiatric Urgent Care Center is open seven days a week, with the exception of major holidays. For more information or to make an appointment, call 616.455.9200 or visit

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