On May 16, 2011, Pine Rest began scheduling all new outpatient services through a central access department. New patients and referral sources may call 1-866-852-4001 to schedule an initial appointment for any of the 16 outpatient clinics throughout West Michigan.
Intake coordinators answer phone calls and gather information necessary for appointment scheduling, such as preferences for a clinician, geographical area and type of referral and insurance coverage. These criteria are used for matching patients with clinicians possessing the appropriate credentials.
“If a potential patient or referral source calls requesting a specific clinician, that request will be honored,” says Larry Vander Plaats, Grand Rapids Regional Director for Professional Practice Groups at Pine Rest. “For those callers who are not requesting a direct referral, we will work diligently to match them with a clinician and/or therapist that meets their criteria for location, gender, age, insurance coverage and specialty.”
The goal is to simplify the scheduling process for referral sources, patients and the staff of Pine Rest. This new service also allows the support staff to focus on the patients at the clinic. The Central Access center hours are Monday - Thursday 8 a.m.-8 p.m. and Friday 8 a.m.-5 p.m.
About Pine Rest
Pine Rest is one of the five largest free-standing behavioral health providers in the U.S., offering a full continuum of services including inpatient and partial hospitalization, residential and outpatient services, addiction treatment and recovery, extensive child and adolescent programs, senior care services, as well as specialized assessment and treatment clinics. In addition to the main campus in Grand Rapids, Pine Rest also has 16 outpatient locations throughout West Michigan and two in Iowa. Pine Rest achieved a historic milestone in June 2010 when the organization marked 100 years of service to the greater Grand Rapids and national community.