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Pine Rest Selects Qualifacts EHR

Pine Rest Christian Mental Health Services recently announced it has selected Qualifacts Systems in Nashville, Tenn. and its CareLogic Enterprise electronic health record (EHR) as the best solution to meet its needs.

Qualifacts’ Software-as-a-Service (SaaS) EHR will allow Pine Rest improved care coordination and operational efficiency across its diverse program mix and 18 site locations that serve over 250,000 patient encounters per year. Pine Rest carried out a deliberate search for just the right fit with their organization and mission.

“Our dispersed locations and full spectrum of behavioral health services complicate our situation, and we considered both client-server and SaaS solutions. We have been using a largely paper-based system, and we’ve been able to do great work, but we want to do outstanding work, more efficiently,” says Bill Johnson, director of information services for Pine Rest. “Ultimately, we felt that true innovation would happen in the SaaS environment, and we wanted to be on the leading edge. To that end, we feel like we have partnered with the right organization.

“Throughout this process, we were always asking, ‘How will this decision benefit patients, providers, staff and our organization as a whole to help us meet our mission?’ We were interested in not only selecting an EHR vendor, but a strategic long-term business partner that understood our organization’s diverse needs and demonstrated tremendous flexibility to change as we change,” Johnson continues. “Qualifacts is a true partner in our ongoing success.”

“A recent study estimated that lack of care coordination accounted for between $25 billion and $50 billion in preventable health care costs,” says Gregg Boyle, chief technology officer for Qualifacts. “We’re excited to use our SaaS solution to help a complex organization like Pine Rest find a way to make a coordinated, patient-centered, comprehensive model of care work both financially and practically.”

The process to build the unique Pine Rest system began this past week between Pine Rest and Qualifacts staff. The goal to create an integrated system that links the Pine Rest professional practice group and community and residential services clinics and programs to the hospital based services is tentatively set to go live on November 1, 2011.

Pine Rest was fortunate to receive two Federal Health & Human Services appropriation grants totaling $480,159 that will finance 18% of the EHR project. The rest of the funding is spread out over two fiscal years and was budgeted in capital expenditures.

About Pine Rest

Pine Rest is one of the five largest free-standing behavioral health providers in the U.S., offering a full continuum of services including inpatient and partial hospitalization, residential and outpatient services, addiction treatment and recovery, extensive child and adolescent programs, senior care services, and Electroconvulsive Therapy (ECT). In addition to the main campus in Grand Rapids, Pine Rest also has 16 outpatient locations throughout West Michigan and two in Iowa.

Pine Rest achieved a historic milestone in June 2010 when the organization marked 100 years of service to the greater Grand Rapids and national community. The Pine Rest Foundation observes an important milestone as well, 50 years of service. A year-long celebration began in fall 2010 – 100 years of innovation, countless healing moments. For more information, visit or call 616-455-6500.

About Qualifacts

Qualifacts is the largest Software as a Service (SaaS) provider of EHR and billing systems for behavioral health and human services providers. The company’s web-based, Enterprise CareLogic™ service includes comprehensive, integrated clinical, financial, reporting and administrative information management capabilities, which improve clinical workflow, revenue cycle management and operational transparency. For additional information visit or call 866-386-6755.