Employee Assistance Program

What is the Employee Assistance Program?
The Employee Assistance Program is a confidential assessment and referral service. It provides professional counseling to the employees of participating companies and institutions.

Who can use the EAP?
Any employee or member of his or her family can use the Employee Assistance Program on a voluntary basis for help whenever a personal problem is troubling them.

What kind of problems do people contact the EAP about?
Typical problems include marital or family conflict, alcoholism, drug abuse, psychological problems, legal and financial difficulties, and any work-related problem.

How does an employee contact the EAP?
The employee can call the Hotline telephone number provided 24-hours-a-day, 7-days-a-week. This separate, private telephone line will connect them to a Pine Rest staff person. They need only to identify their employer.  The caller will then be contacted by a counselor as soon as possible, usually within 30 minutes. This professional can help identify a wide variety of problems and offer practical steps for the caller to take.

What will the Employee Assistance Program cost?
Organizations are charged a yearly rate based on the number of employees covered.

This service is available at no cost to the employee or members of their family. However, this program does not cover the costs associated with referrals to other agencies. The medical expense benefits plan may cover these costs. The EAP will work with the employee to determine the most economical method of coverage.

How is confidentiality insured?
Any contact with the EAP is treated confidentially and is not reflected in personnel records. All reports sent to the employer include only the number of employees and family members who have used the services, the types of personal problems, and other data. The information is always reported without names in a way that protects the anonymity of those who use the EAP.