Joint Commission on Accreditation of
Healthcare Organizations

Pine Rest Christian Mental Health Services is surveyed by the JCAHO (Joint Commission on Accreditation of Healthcare Organizations) every three years. The JCAHO provides hospitals with survey guidelines and standards that must be achieved in order to become and remain a successfully accredited organization. The process focuses on systems critical to the safety and quality of care, treatment, and services provided by the hospitals. Pine Rest Christian Mental Health Services received accreditation in October 2003 and will be surveyed again in 2006. The survey for 2006 will be unannounced but any member of the public wishing to communicate a quality of care or safety concern about Pine Rest Christian Mental Health Services is welcome to contact the JCAHO at the following:

Email: complaint@jcaho.org

Fax: Office of Quality Monitoring
(630) 792-5636

Mail: Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Blvd.
Oakbrook Terrace, IL 60181

Or for direction from the JCAHO regarding how to file a complaint, call: 1-800-994-6610 between 8:30 a.m. and 5:00 p.m. Central Standard Time.