A special hotline telephone number given to all employee members provides 24-hour, 7-day access to a Pine Rest counselor within one hour of initial contact for a professional telephone consultation. Counselors are members of the Pine Rest staff and include psychologists and clinical social workers. During the initial call, members and anyone in their household may request information, discuss personal problems, obtain assistance in problem assessment and/or resolution, or request a referral to an appropriate Pine Rest therapist at any of 18 outpatient locations around West Michigan for face-to-face assessment. Members have unlimited access to the Hotline.
To learn more about EAP and other services Pine Rest offers to area businesses, contact Michael Reiffer, LMSW, EAP Program Manager, at 616/281-6305.