Face-to-face consultation is available to employees and members of their household for purposes of assessment and, if indicated, referral to the most appropriate resource to meet their needs. Consultations are available within 48 business hours of initial Hotline contact and can be scheduled at any of Pine Rest's 18 outpatient locations around West Michigan. Therapists include psychologists and clinical social workers. Follow-up referral options are based on the nature of the presenting problem and the requirements of the individual's benefits package. Individuals are limited to the number of sessions per problem episode (based on contract options chosen) but may access the program again in the event that another problem arises. All contact to EAP is confidential unless a signed release authorizes pertinent information be shared with the employer. In an ongoing effort to ensure and improve quality, a confidential Client Satisfaction Survey is provided following face-to-face consultation.
To learn more about EAP and other services Pine Rest offers to area businesses, contact Michael Reiffer, LMSW, EAP Program Manager, at 616/281-6305.